At RugsRugsRugs, Shipping is free Australia-wide to metro city areas and most areas around the country for all orders over $199, with some small exceptions.

If you reside in any of the below post codes, states or territories, you will be charged $29 for delivery on orders over $199 and $59 for orders under $199.

If you do not reside in the below remote post codes (if you live in city metro areas) and for orders under $199 you will be charged only $29 shipping Australia wide.

The following remote postcodes are excluded from any shipping promotions (Free Shipping):

800, 801, 803, 804, 810, 811, 812, 813, 814, 815, 820, 821, 822, 828, 829, 830, 831, 832, 834, 835, 836, 837, 838, 839, 840, 841, 845 ,846, 847, 850, 851, 852, 853, 854, 860, 861, 862, 870, 871, 872, 873, 880, 881, 885, 886, 906, 907, 909, 2898, 2899, 4183, 4184, 4481, 4482, 4486, 4487, 4488, 4489, 4490, 4491, 4492, 4493, 4700, 4741, 4801, 4802, 4803, 4807, 4816, 4819, 4828, 4829, 4830, 4871, 4873, 4874, 4875, 4876, 4890, 4891, 4895, 6161, 6207, 6208, 6209, 6210, 6211, 6213, 6214, 6215, 6218, 6220, 6221, 6223, 6224, 6225, 6226, 6227, 6228, 6229, 6230, 6231, 6232, 6233, 6236, 6237, 6239, 6240, 6243, 6244, 6251, 6252, 6253, 6254, 6255, 6256, 6258, 6260, 6262, 6271, 6275, 6280, 6281, 6282, 6284, 6285, 6286, 6288, 6290, 6302, 6304, 6306, 6308, 6309, 6311, 6312, 6313, 6315, 6316, 6317, 6318, 6320, 6321, 6322, 6323, 6324, 6326, 6327, 6328, 6330, 6331, 6332, 6333, 6335, 6336, 6337, 6338, 6341, 6343, 6346, 6348, 6350, 6351, 6352, 6353 ,6355, 6356, 6357, 6358, 6359, 6361, 6363, 6365, 6367, 6368, 6369, 6370, 6372, 6373, 6375, 6383, 6384, 6385, 6386, 6390, 6391, 6392, 6393, 6394, 6395, 6396, 6397, 6398, 6401, 6403, 6405, 6407, 6409, 6410, 6411, 6412, 6413, 6414, 6415, 6418, 6419, 6420, 6421, 6422, 6423, 6424, 6425, 6426, 6427, 6428, 6429, 6430, 6431, 6432, 6433, 6434, 6436, 6437, 6438, 6440, 6442, 6443, 6445, 6446, 6447, 6448, 6450, 6452, 6460, 6461,6462, 6463, 6465, 6466, 6467, 6468, 6470, 6472,, 6473, 6475, 6476, 6477, 6479, 6480, 6484, 6485, 6487, 6488, 6489, 6490, 6501, 6502, 6503, 6504, 6505, 6506, 6507, 6509, 6510, 6511, 6512, 6513, 6514, 6515, 6516, 6517, 6518, 6519, 6521, 6522, 6525, 6528, 6530, 6531, 6532, 6535, 6536, 6537, 6556, 6558, 6560, 6562, 6564, 6566, 6567, 6568, 6569, 6571, 6572, 6574, 6575, 6603, 6605, 6606, 6608, 6609, 6612, 6613, 6614, 6616, 6620, 6623, 6625, 6627, 6628, 6630, 6631, 6632, 6635, 6638, 6639, 6640, 6642, 6646, 6701, 6705, 6707, 6710, 6711, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6762, 6765, 6770, 6798, 6799 and all of Tasmania and the Northern Territory.

In addition to this, we no longer ship to any of these remote post codes (sorry!):

822, 840, 845, 850, 852, 854, 861, 862, 872, 874, 880, 885, 886, 2325, 2328, 2329, 2580, 2880, 2898, 2899, 4183, 4285, 4551, 4556, 4570, 4571, 4581, 4600, 4650, 4655, 4670, 4673, 4674, 4676, 4677, 4678, 4703, 4713, 4740, 4741, 4750, 4757, 4801, 4804, 4806, 4816, 4817, 4819, 4820, 4821, 4822, 4823, 4824, 4825, 4828, 4829, 4830, 4850, 4852, 4854, 4855, 4856, 4858, 4859, 4860, 4870, 4871, 4872, 4873, 4874, 4875, 4876, 4878, 4880, 4881, 4885, 4886, 4887, 4888, 4890, 4891, 4895, 5373, 6798, 6799, 6850, 7255, 7256, 7257

How do I track my order?

Orders are shipped via various couriers. If possible we will provide you with a tracking number so that you may monitor the location and progress of your order. If you have any questions related to the tracking of your order, please send an e-mail to: contact@rugsrugsrugs.com.au

How long will it take to receive my order?

Most items take between 2 to 7 days to ship, based upon the item's availability. Rug pads and accessories will normally be sent in separate packaging.

How do I properly receive an oversized rug?

Please carefully inspect your order upon delivery to insure the merchandise is not damaged. If you encounter a problem, please do one of the following:FOR VISIBLE DAMAGE: If the packaging show visible signs of damage, open the item immediately to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and Australia Post's copy of the delivery receipt.If you feel like this merchandise is damaged beyond repair then the merchandise should be REFUSED.  If you feel like this merchandise is acceptable with the noted damages you should accept the merchandise and determine if this merchandise can be retained with an allowance. FOR CONCEALED LOSS OR DAMAGE - NO VISIBLE DAMAGE TO THE PACKAGING:

As soon as possible after delivery, unpack and inspect your shipment. Should you discover concealed loss or damage, report it to the driver immediately and request an inspection within 15 days of the delivery date. Until you receive your inspection, please leave the containers and packing materials as they were when you first discovered the loss or damage.Please do not sign for items that are or may be damaged unless it is noted on the form. If you do not accept this merchandise due to damages contact RugsRugsRugs immediately and we will process a replacement order for you and handle all of the dealings with the freight company. Remember, once you sign for the item or give permission to a courier company to leave the merchandise, you may be responsible for filing a claim with them if the merchandise has been damaged in shipping.